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Mac App Store Download Error

To download and buy apps from the App Store, you need an Apple ID. Your Apple ID is the account that you use to access Apple services. If you use other Apple services like iCloud, sign in to the App Store with the same Apple ID.

Yesterday, I tried to download two apps from the App Store. The apps were Google Drive and Google Docs. Although I was able to install Google Drive without any problems, I could not download Google Docs as I was receiving a strange error message saying:

“Unable to Download App. “Google Docs” could not be downloaded at this time” with Done and Retry options. Tapping Retry was also giving me the same error again.

One other thing I realized was that the Google Docs icon was on the home screen but the app was not installed the icon was in a different darker color and was saying “waiting…”

There are many reasons for the problem, it is highly likely that, if you are having this issue, you are having a connection problem. But the good news is that it is usually easy to fix.

It is obvious that you need to make sure that your iPhone (or iPad, iPod touch) has a Wi-Fi connection or a cellular-data connection.

I listed the potential solutions below. The solution that worked for me is solution #7.

See also:

See this article, if you are unable to connect to the Mac App Store.

iOS App Store: Unable to Download App Fixes

Please try the solutions below. Make sure to check your iPad or iPhone after each step to see if App Store downloads start working.

Before we start make sure that you have an active Wi-Fi or mobile data connection. You can easily check this:

  • On your device, open Safari or any other browser.
  • Type and tap go.
  • Does the web site load? If not, you may be having a connection problem.

Another important point is that it is rare, but it is also possible that the App Store service is down. You can check the status of the App Store service by going to the Apple System Status site.

Mac Os App Store

Solution 1: Airplane mode

Turn on Airplane Mode by going to Settings > Airplane mode and wait about a minute and turn back off.

Solution 2: Restart your iPhone or iPad

Simply restart your device. Here is how you can do that:

  • iPhone X, 11 or later and iPad with Face ID models: Press and hold the side or top and the volume up (or down) buttons together until you see the power off slider. Then drag the slider. Wait about a minute. And then press and hold the side or top button until the Apple logo appears.
  • Other iPhone models and iPad with a Home button models. You can restart these devices by pressing and holding the on/off (sleep/wake – top or side) button until you see the red slider and then slide the red slider. Wait about a minute. Then turn your device back on by pressing and holding on/off button until you see the Apple logo.

Solution 3: Restart the App Store app

Here is how you can do that:

  • iPhone X or later or iPad with iOS 12 or later: Swipe up from the bottom of your screen. This will open the App Switcher. Locate the App Store app preview and swipe up on it to close it. Then reopen the App Store app.
  • iPhone 8 or earlier: Double press the home button. You will see your open apps. Find the App Store app and swipe up. Then launch the app and try again.

Solution 4: Sign out and then sign in

Here is how you can do this:

  • Launch the App Store app. If your device is running iOS 12 or earlier, tap Today (located at the bottom of your screen) and then tap your profile icon (located at the top of your screen). If your device is running a newer version of the iOS software, tap your profile icon. Scroll to the bottom and find your Apple ID. Tap that and select Sing Out.
  • Now open the App Store app. Then Sing back in by going to App Store > Sign in (scroll to the bottom again).

Solution 5: Update your device

Updating your device to the latest iOS version may fix this. You can do so wirelessly. Go to Settings > General > Software Update.

This is important because iOS must be updated periodically. You may be having this issue because of a bug in the software. And an update may include your fix.

Solution 6: Google DNS

You may try changing your iPhone’s or iPad’s DNS (domain name system) servers. Here is how:

  • Go to Settings > Wi-Fi.
  • Find your Wi-Fi connection.
  • Then tap the (i) button.
  • Tap the DNS field.
  • Delete the current numbers there and enter the new Google DNS numbers:
  • Tap Wi-Fi to go back. The changes you made will be saved.

Solution 7: VPN

This is what fixed my issue. I had already installed a few VPN (virtual private network) apps. One of them was Opera VPN. I simply turned this app on and then I successfully downloaded the app.

Solution 8: Force restart

Force restart your device. Apple’s website explains how you can do that. This may fix the problem. Here is how you can force restart your device:

  • iPad with Face ID models and iPhone 8 or later: Press and release the volume up button and press and release the volume down button and then press and hold the side or top button until you see the Apple logo.
  • iPhone 7 models: Press and hold the top/side and the volume down buttons together until the Apple logo appears.
  • Other iPhone and iPad models: Press and hold the side/top and the Home buttons together until you see the Apple logo.

Solution 9: Try a different Internet connection

Go to another place and use a different Wi-Fi connection (e.g., school lab, library or your friend).

Solution 10: Time settings

On your device, tap Settings > General > Date & Time and turn on Set Automatically. Also make sure that your time zone is correct, if it is not, fix it.

If your time settings are correct, and turning on Set Automatically does not fix the issue, try this: turn off Set Automatically and change your settings to a future date and time and try again. If you get the error message, turn on Set Automatically.

Solution 11: Restart your router

Restarting your router may fix your problem. To do this, disconnect your router from its power source then wait about a minute and reconnect.

Solution 12: Powercycle

Complete these steps:

  • Turn on your iPad, iPhone or iPod.
  • Unplug the power cord from your modem and router.
  • Plugin your modem and wait until the modem turns on completely.
  • Plugin your router and wait until your router turns on completely.
  • Now turn on your device and try downloading the app.

These solutions will likely fix your problem. As I stated above, this error typically points to an Internet connectivity problem. This connection problem is preventing your iPhone, iPad or iPod touch from reaching the Apple servers. Following the steps above will help you resolve this.

2020-09-10 17:49:10 • Filed to: macOS 10.15 • Proven solutions

The App Store is one of the most important places on your Mac because it lets you search and download your favorite apps on your machine. The problem arises when you need to install an important app but you can't do it because the App Store freezes or crashes again and again. It usually happens when app store updates stuck in OS 10.15 but there may be some other issues too.

Luckily, we have several tips to fix frozen app store issues on macOS 10.15. Let's learn its causes first.

Well, technology is a blessing but sometimes it may give you a headache, just like the frozen app store. You may face such issue when you are already downloading an app and it gets paused without any reason. Sometimes, the App Store cache files may also end up in a disaster.

Most of the common errors you may receive while the app store is frozen are:

  • Cannot connect to the app store.
  • Your purchases couldn't be completed, canceled.
  • Unexpected error occurred while signing in.
  • Or simply it doesn't work at all and shows nothing.

Tips to Fix Frozen App Store Issue on macOS 10.15

Given below are the 5 tips that can help you resolve macOS 10.15 AppStore hanging and crashing problem.

1: Force Quit through Activity Monitor

  1. Open Activity Monitor on your computer.
  2. Click on 'CPU' tab so you can view the CPU selections.
  3. Now, check for 'App Store' and select it. Click on the 'X' icon on top to initiate its elimination.
  4. Now, you'll be prompted to end this process 'App Store', click 'Quit' to close it.

2: Force Quit Window Process

In this way, you can quit unresponsive app store forcefully and then re-launch it from the Launchpad to fix frozen app store issues on macOS 10.15. To do that, follow the given steps.

  1. This process can only be done if you have opened the App Store, so make sure it's open.
  2. Press 'Command + Option + Esc' simultaneously to open the Force Quit Dialogue Box.
  3. Here, you'll see several apps opened, pick 'Apple Store' and press 'Force Quit' to close it by force.
  4. Relaunch the app store from the Launchpad or Dock to check whether it works or not.

3: Check for multiple IDs problem

Sometimes, you may also face 'We couldn't complete purchase: Unknown Error' while trying to purchase an app in the App Store. This error usually appears when multiple Apple IDs are being used on your system.

To get rid of this issue, first, make sure that you have logged in to App Store and iTunes using the same ID. If the problem is still not solved, log out and log in again. Still, if your problem persists, then make sure you have accepted the new iTunes Terms and Conditions. Using this handy technique, you'll be able to tackle a hung app store update in macOS 10.15.

Note: Every time the macOS updates, you need to accept the Terms and Conditions to make it work.

4: Force Quit from the Dock

Press and hold 'Option' key on the keyboard and right-click on the App Store icon in the Dock. By doing this, the 'Quit' option will be transformed into 'Force Quit'. Select it to close the App Store.

Now, reopen the App Store to check whether it works now or not.

5: Clear Cache Files

Mac App Store Online

There is a small possibility that all the mentioned tricks do not work at all, so here is another proven method to fix frozen app store issues on macOS 10.15.

Actually, every app you install on mac makes some cache files in a specific folder. Sometimes these files may be corrupted so removing them may solve your problem. For that purpose, simply access the temporary folder on your mac and look for '' folder. It may be a bit hectic task because there are dozens of other files in this folder. Anyhow, when you find it, select it and move to trash. Now, re-launch the app store to check whether you were able to tackle a hung app store update in OS 10.15 or not.

Mac App Store Download Error 7

So, these were the 5 most helpful tips to resolve mac OS 10.15 AppStore hanging and crashing problem. If you are still unable to solve this issue after implementing these techniques, you may need to reinstall your operating system or get the system checked from an Apple outlet.

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